Reportable

How to report hate crimes and incidents
如何舉報仇恨事件/仇恨犯罪

34 minutes to read

Considerations before reporting

舉報之前的考慮因素以及常見問題

Quick guide to Reporting

Reporting Flowchart

快速舉報流程圖

Reporting Flowchart

Common considerations with reporting

關於舉報的常見問題

The victim does not want to speak with the police, or is afraid of retaliation from the perpetrator

It’s okay to feel worried or uncertain about what will happen after reporting. You can tell victims that the police deal with these sorts of cases every day, will treat everybody fairly and equally, and will put your safety first. Alternatively, there are ways to make the report without needing to interact with the police or be identified, such as through third party reporting centres, or reporting anonymously (detailed below).

受害人不願意接觸警方，或是害怕歹徒會進行報復

對於舉報可能產生的後果有擔心是非常正常的。您可以向受害人說明，警方每天都會處理大量的類似案件，並會對所有案件一視同仁。警方在處理案件的同時會把受害人的安全放在第一位。並且，受害人也可以選擇通過第三方平台在不與警方接觸、保持完全匿名的情況向將案件通報給警方（具體方式請見下文）。

The victim is not comfortable with speaking in English

If the victim is not comfortable with speaking English, this may deter them from reporting the incident. You can help victims to report the crime by calling the police for them or accompanying them to the police station.

The police may also be able to provide an interpreter. You should advise the victim to request one to overcome any language barrier. Please make sure the interpreter has the right qualifications (a Diploma in Police Interpreting) and is qualified in the right language for the victim.

受害人的無法用英語溝通

如果受害人無法用英語溝通，這可能會使得他們不願意舉報所遭受的案件。您可以幫助受害人打電話報警或與受害人一起前往警局報案。

在很多情況下警方也可為受害人提供翻譯，您應該建議受害人要求警方提供翻譯以確保受害人能用母語進行完整的舉報。請確保翻譯員有正確的警方翻譯資格（Diploma in Police Interpreting），以及有為受害人語言進行翻譯的相關經驗。

The victim does not want to speak with the police

If the victim is not comfortable speaking with the police, or would prefer to remain anonymous, there are ways to make the report without needing to interact with the police or be identified (see above):

  • If your community centre is a third party reporting centre, then you can submit a report on their behalf.
  • Alternatively, reports can be submitted anonymously via Crimestoppers or TrueVision (see below).

受害人不想跟警方溝通

如果受害人不願意跟警方溝通，或是傾向保持匿名，目前有很多種方式能在不與警方接觸、匿名的情況下通過第三方平台進行舉報：

  • 如果您的社區中心是第三方舉報平台，您可替受害人進行舉報；或
  • 受害人可通過Crimestoppers或TrueVision(第三方案件舉報平台)進行匿名舉報(具体方式请见下文)。

The victim is not comfortable being a witness or testifying in court

Some witnesses who feel intimidated or vulnerable, because they are young or disabled for example, and may need help giving evidence. In these cases, witnesses may be entitled to ‘special measures’. This could involve placing a screen between the witness box and the defendant or giving evidence with the help of a specialist.

​For more details on your rights as a witness and the trial process, please refer to the Victim Support website.

受害人對擔任證人或出庭有顧慮

有些受害人或目擊者會對出庭有所顧慮，這可能是因為他們很年輕、身有殘疾、害怕加害人對其進行報復、或是在提交證據的過程中可能需要額外的幫助。

在這種情況下，證人可申請“特殊幫助”。這包括在出庭時要求在證人席和被告席之間豎起隔擋，以確保被告無法看見證人。證人也可要求在專業人士的幫助下提交證據。

​有關更多證人的法律權利，請參考Victim Support的網站。

The victim does not think the incident is serious enough or is worth reporting

The police strongly encourage the report of BOTH hate crime AND hate incidents. It is important to the whole community that it is acknowledged and reported.

Every report builds up a picture of what is really going on in your local area, showing patterns of behaviour against a certain group or by particular individuals. Reporting of the issue can:

  • Help police adjust plans like where, when and how they deploy resources.
  • Help local agencies like the police and councils understand the issue, so that they can educate, inform and protect everyone in the area.
  • Build a more accurate statistical picture of the issue and inform prosecutors, legislators and raise awareness with the general public.

Even if you think your report might not lead to any immediate substantive results, it will benefit the wider community.

受害人不認為所遭受的事件很嚴重或是值得被舉報

如上文所強調，警方強烈鼓勵受害人積極舉報仇恨犯罪以及仇恨事件。對於整個社群來說，此類舉報是至關重要的。舉報仇恨事件以及仇恨犯罪可以：

  • 幫助警方調整計畫，比如警力資源的分佈；
  • 幫助當地的政府機構（比如警察或市政府）更好地理解仇恨問題，使他們能夠更好地教育並保護他們轄區中的居民；並且
  • 幫助建立更準確的仇恨犯罪數據資料，這些數據可以被用於向檢察官、立法者和公眾說明嚴重的嚴重性。

就算您认为您的举报在短期內不會有任何實質性的結果，您的舉報仍將使廣大的社群受益。

Ways to report and their pros and cons

舉報的方法、途徑以及適用情況

1. Online reporting

1. 線上報案

What is this solution:

All hate crimes and incidents can be reported online using the True Vision platform. (estimated completion time: 10-20 min).

報案方法

Why/when to choose this solution:

  • Reporting online is the easiest and most effective way to capture information, and you should prioritise reporting online if not in an emergency
  • The case will be dealt with by police professionals experienced with handling hate crimes and incidents
  • Note that reports can be submitted anonymously

Do not report online if you are in an emergency:

  • The offender is still present​
  • You think the offender may return
  • You or anyone else is seriously hurt or in danger

In an emergency scenario, please call 999 directly.

適用情況

  • 線上報案是最簡單、迅速和有效的報案方法，在非緊急情況下應該被優先考慮。此類舉報會由負責處理仇恨犯罪的警方專業人士處理。True Vision的平台支持匿名舉報的選項。

  • 在下列情況下請勿在線上進行舉報：
    • 加害者仍在附近
    • 您認為加害者有可能回到案發現場，或
    • 您或是其他人受傷了或是仍處在危險中
  • 上述情況下，請撥打999緊急報警電話。

2. Call the Police

2. 電話報警

What is this solution:

Reporting a crime over the phone directly to the police

  • Call 999 if：
    • The offender is still present​
    • You think the offender may return
    • You or anyone else is seriously hurt or in danger
  • Call 101 if the crime isn’t an emergency.

報案方法

  • 請通過電話直接向警方進行報案：
    • 在下列情況下，請撥打999：
      • 加害者仍在附近
      • 您認為加害者有可能回到案發現場，或
      • 您或是其他人受傷了或是仍處在危險中
    • 舉報非緊急情況，請撥打101

Why/when to choose this solution

  • You would prefer to speak to someone over the phone
  • If the crime is in progress
  • The offender is still present​
  • You think the offender may return
  • You or anyone else is seriously hurt or in danger

適用情況

  • 受害人/舉報人傾向通過電話與警方交流
  • 事件/犯罪行為仍在進行
  • 加害者仍在附近
  • 您認為加害者有可能回到案發現場，或
  • 您或是其他人受傷了或是仍處在危險中

3. Visit local police station

3. 前往附近警局報案

What is this solution:

  • Reporting by visiting your local police station.
  • Details on how to contact your local police force can be found at the Police UK website.

報案方法

Why/when to choose this solution:

  • Report in-person if you have a local police contact, or if the crime is in progress or if someone is in immediate danger
  • Note that in cases with no immediate threat or emergency, reporting in person may result in long waiting times
  • Note that you may ask the police to provide an interpreter if the victim is uncomfortable speaking in English

適用情況

  • 如果您在當地警察局有聯絡人、犯罪仍在繼續或有人正面臨緊急的危險。
  • 請注意，在情況不緊急的情況下，前往警局報案可能會耗費一定時間。
  • 您可以要求警方為受害人提供翻譯服務。

4. Report it directly with British Transport Police

4. 直接向英國交通警察報案

What is this solution:

  • Reporting incidents on public transport directly to the British Transport Police
    • ​Report by text: send message to 61016 to report a crime or incident
    • Report online via British Transport Police website. (estimated completion time for online form: 10-20 min).

報案方法

  • 請通過以下渠道向英國交通警察報案：
    • 發送短信至61016，請在短信內容裡面敘述您遭受或目擊的犯罪或事件。
    • 前往英國交通警察網站進行線上報案。 （表格填寫時間：10-20分鐘）

Why/when to choose this solution:

  • Report through this channel if the hate crime or incident happened on public transport, such as buses, trams, trains, and the underground.
  • Note that you can still report crimes that happened on public transport to the police. After receiving your report, the police will then forward your case to the British Transport. Therefore, reporting to the British Transport Police directly may help to speed up the process.

適用情況

  • 事件發生在公共交通上（巴士、電車、火車、地下鐵）。
  • 請注意，您仍然可向警方通報發生在公共交通上的仇恨事件/案件。警方在收到您的舉報以後，警方會將您的案件轉呈給英國交通警察。因此，直接向交通警察報案有助於縮短案件處理的時間。

5. Third Party Reporting Centres

5. 通過第三方報案機構報案

What is this solution:

A wide range of agencies are able to report hate crimes and incidents on the victims’ behalf and provide them with advice and support.

Examples include:

  • Citizens Advice Bureau
  • Stop Hate UK: provides confidential and independent reporting service in various areas in the UK, including a 24 - hour helpline.
  • Community Voluntary Services
  • Chinese Community Centres(link here)

To find out how Third Party Reporting Centres process claims, click here.

報案方法

  • 目前英國有許多第三方舉報機構。這些機構具有替受害人舉報仇恨犯罪的權限，並可同時向受害人提供建議和幫助。
  • 第三方舉報機構包括：
    • 市民諮詢局（Citizens Advice Bureau）
    • Stop Hate UK: 該組織在英國各個區域皆有提供獨立保密的舉報服務，包括24小時熱線電話。
    • 社區志愿服務（Community Voluntary Services）
    • 華人社會服務中心 （點擊此處)
  • 點擊此處獲取更多第三方機構的信息。
  • 點擊此處了解第三方舉報機構工作流程。

Why/when to choose this solution:

Use third-party reporting centres if the victim is uncomfortable speaking directly to the police, or would like to seek support tailored to their community (e.g. Tell MAMA for victims of Islamophobia, GALOP for victims of LGBTQ+ hate).

These organisations may also allow you to report anonymously.

National campaigns are underway to set up third party reporting centre for ESEAN community and we will update our resources once that happens.

適用情況

  • 如果受害人不想與警方接觸，或有有特殊的需求需要專業組織幫助，他們可直接聯絡能夠提供相關幫助的第三方舉報平台（比如，Tell Mama可處理針對穆斯林的仇恨犯罪，GALOP可提供針對LGBTQ的仇恨犯罪）。
  • 有些第三方平台能夠幫助受害人匿名舉報。
  • 目前有組織正在積極籌建轉為東亞及東南亞社群服務的第三方報案機構，我們網站會及時更新有關信息。

6. Report Anonymously through Crimestoppers

6. 通過Crime Stoppers進行匿名舉報

What is this solution:

In addition to TrueVision and third party reporting centres, crimes may also be reported anonymously through Crimestoppers.

Report via the following methods:

  • Phone: 0800 555111, it is free to call
  • Report online via Crimestoppers UK website.

Information that Crimestoppers cannot process:

  • Emergency
  • If you are a victim of the crime
  • Benefit fraud
  • Scam emails or phone calls
  • Untaxed vehicles
  • Minor driving offences
  • Dumped vehicles
  • Noise complaints
  • Fly-tipping
  • Missing people

報案方法

  • 除True Vision和上述平台之外，受害人也可通過Crimestoppers進行匿名舉報：
  • Crimestoppers無法處理以下信息：
    • 緊急情況
    • 如果您是受害人
    • 福利詐騙
    • 垃圾信息或詐騙電話
    • 未繳稅汽車
    • 輕微的交通違章
    • 遺棄的車輛
    • 舉報噪音
    • 亂丟垃圾
    • 丟失人口

Why/when to choose this solution:

Choose this when the victim wants to pass details of a hate crime (or any other) offender but does not want to talk to the police at all

  • The person will not have to give his/her name
  • Everything said will remain confidential
  • The victim will never have to appear in court

適用情況

  • 任何持有關於某件仇恨犯罪案件嫌疑人相關信息、並希望匿名舉報的人都可聯絡組織制止犯罪（’Crimestoppers’），並且：
    • 舉報人並不需要提供姓名
    • 舉報內容將完全保密
    • 舉報人不會需要出席法庭

7. Social Media

7. 社交媒體

What is this solution:

StopHate UK has compiled a comprehensive overview of online hate crime, and links for reporting online hate on major social media platforms. See Stop Hate UK website for more info.

報案方法

  • Stop Hate UK製作了一份社交媒體上仇恨犯罪的詳細報告，同時提供了各大社交媒體上的舉報渠道。前往Stop Hate UK網站查看各大社交平台舉報方式.

Why/when to choose this solution:

Choose this if the crime or incident that has happened occurred online. This can include comments, posts, messages that contain hateful content.

適用情況

  • 受害人在社交媒體上遭受了仇恨犯罪或仇恨事件，比如帶有仇恨言論/影像音頻的帖子、評論、私信等。

How can the victim prepare for reporting

如何幫助受害人做好準備工作？

Before reporting

  • ​​Record details and keep evidence (Photos, videos or audio) of the incident.
  • Write down all the step-by-step details of the incident as soon as you can including descriptions of the perpetrator(s), clothes they wore, any distinguishing marks, any nearby vehicles or witnesses, and anything they said such as homophobic/transphobic abuse or threats they made.
  • Any physical evidence that the perpetrator has left behind, if safe to do so
  • Take photographs of any damage to property or your belongings, such as graffiti, or damage to your car.
  • If there are any witnesses, ask them for their contact details and ask them to write down what they saw, sign and date it, as soon as possible.
  • Keep any evidence safe, such as clothing, photographs and letters/notes. If the perpetrator may have left fingerprints somewhere, do not touch the area, let the police know.

事件发生之后

  • 紀錄細節，留存多媒體證據（照片、影像或音頻）。
  • 儘早詳細寫下案件發生的經過以及細節，包括關於加害者的描述（如衣著、特徵等）、有無任何在場的目擊者或車輛、任何歧視/仇恨性質的言語行為。
  • 注意現場有無加害者的生物樣本（如毛髮、唾液、精液等），並加以保存
  • 請對加害給對您的個人物品、機動車、居所等所造成的破壞拍照存證（如塗鴉、劃痕等等）。
  • 儘早請目擊者提供他們的聯絡方式。請目擊者寫下他們看見的事件經過，註明日期並簽名。
  • 保管好任何證據（比如帶血的衣物、照片、信件、便條等），對於加害人可能觸碰並留下指紋的地點和物品，請不要接觸，並告知警方。

What questions might be asked?

Please note that not knowing the answer of particular questions does not prevent a person from making a report.

  • ​Basic information of the victim and/or the reporter (Name, address, phone number, email, DOB)
  • Information of the perpetrator
  • Location of the crime
    • Did it take place on public transport?
    • What type of area was it (e.g. shopping mall, outdoors)
    • Method of public transport? (e.g. bus, underground, tram, train, taxi)
    • Journey details?
  • What has happened?
  • What suggests that the incident was motivated by hatred? (e.g. particular words or gesture used)
  • Injury and damage:
    • Was anything stolen?
    • Was anything damaged?
    • Was anyone threatened, verbally abused or assaulted?
  • Evidence
    • Has the suspect clearly left something at the scene; such as clothing, blood, any other bodily fluids, discarded items, obvious fingerprints or footprints? Or has the suspect caused any damage or made a mess searching?
  • Are there any CCTV cameras if relevant?
    • Does the victim have any photo, audio or video evidence?
    • Does the victim know if any other persons or witnesses may have any evidence?
  • Whether the victim is comfortable testifying/giving witness in court

警察有可能問受害人什麼樣的問題？

請注意，就算下列問題中您有某些問題回答不上來，您仍然可以舉報該事件。

  • ​受害人和舉報人的基本信息（姓名、地址、電話號碼、郵件、出生年月日）
  • 加害者的信息、特徵
  • 案發地點
    • 事件是否發生在公共交通上？
    • 什麼樣的公共交通？（公車、地下鐵、電車、火車、出租車等）
    • 路線信息
  • 事件經過
  • 您為何認為此事件是受仇恨所驅使？（如，加害人使用的某個詞彙或是動作）
  • 造成的傷害或破壞：
    • 有任何財物被偷竊嗎？
    • 加害者有造成任何破壞嗎？
    • 是否有人被威脅，或遭受言語及身體上的攻擊？
  • 關於證據：
    • 加害者是否在現場留下了任何東西（如衣物、血跡、任何體液、丟棄的物品、指紋或腳印）？
    • 加害者有沒有造成任何物品的損壞或是留下任何翻找的痕跡？
    • 案發地點有沒有監控攝像頭？
    • 受害人有沒有任何照片、音頻或影像證據？
    • 現場是否有目擊證人，是否有其他人持有相關證據？
    • 受害人是否願意指證嫌疑犯或出庭作證？